Privacy & Security
Privacy & securityHelp Center
Privacy & securityHelp Center
Privacy

We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. We want to empower you to make the best decisions about the information that you share with us.


That’s the basic purpose of this Privacy Policy.

You should read this policy in full, but here are a few key things we hope you take away from it:

  • Lobox is public and posts are immediately viewable and searchable by anyone around the world. We give you non-public ways to communicate on Lobox too, through private accounts and privacy setting. You can also use Lobox under a pseudonym if you prefer not to use your name.
  • When you use Lobox, even if you're just looking at posts, we receive some personal information from you like the type of device you're using and your IP address. You can choose to share additional information with us like your date of birth, phone number, address book contacts, and a public profile. We use this information for things like keeping your account secure and showing you more relevant posts, people to follow, groups and articles.
  • We give you control through your settings to limit the data we collect from you and how we use it, and to control things like account security, marketing preferences, apps that can access your account, and address book contacts you've uploaded to Lobox.You can also download information you have shared on Lobox.
  • In addition to information you share with us, we use your Posts, content you've read, Liked, or Reposted, and other information to determine what topics you're interested in, your age, the languages you speak, and other signals to show you more relevant content. We give you transparency into that information, and you can modify or correct it at any time.
  • If you have questions about this policy, how we collect or process your personal data, or anything else related to our privacy practices, we want to hear from you. You can contact us at any time.

Your Account

You may need to create an account to use some of our Services. You are responsible for safeguarding your account, so use a strong password and limit its use to this account. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
You can control most communications from the Services. We may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your account, and you may not be able to opt-out from receiving them. If you added your phone number to your account and you later change or deactivate that phone number, you must update your account information to help prevent us from communicating with anyone who acquires your old number.

Basic Account Information

You do not have to create an account to use some of our service features, such as searching and viewing public Lobox profiles or watching a broadcast on Lobox's website. If you do choose to create an account, you must provide us with some personal data so that we can provide our services to you. On Lobox this includes a display name (for example, "Lobox Moments"), a username (for example, @loboxMoments), a password, and an email address or phone number. Your display name and username are always public, but you can use either your real name or a pseudonym. You can also create and manage multiple Lobox accounts1, for example to express different parts of your identity.

Public Information

Most activity on Lobox is public, including your profile information2, your time zone and language, when you created your account, and your posts and certain information about your posts like the date, time, and application and version of Lobox you posted from. You also may choose to publish your location in your posts or your Lobox profile. The lists you create, people you follow and who follow you, and posts you Like or Repost are also public. If you like, Repost, reply, or otherwise publicly engage with an ad on our services, that advertiser might thereby learn information about you associated with the ad with which you engaged such as characteristics of the audience the ad was intended to reach. Lobox broadcasts you create, click on, or otherwise engage with, either on Lobox or on Lobox, are public along with when you took those actions. So are your hearts, comments, the number of hearts you've received, which accounts you are a Superfan of, and whether you watched a broadcast live or on replay. Any hearts, comments, or other content you contribute to another account's broadcast will remain part of that broadcast for as long as it remains on Lobox.Information posted about you by other people who use our services may also be public. For example, other people may tag you in a photo3 (if your settings allow) or mention you in a post.

You are responsible for your posts and other information you provide through our services, and you should think carefully about what you make public, especially if it is sensitive information. If you update your public information on Lobox, such as by deleting a post or deactivating your account, we will reflect your updated content on lobox.com, Lobox for iOS, and Lobox for Android.

By publicly posting content when you post, you are directing us to disclose that information as broadly as possible, including through our APIs, and directing those accessing the information through our APIs to do the same. To facilitate the fast global dissemination of posts to people around the world, we use technology like application programming interfaces (APIs) and embeds to make that information available to websites, apps, and others for their use - for example, displaying posts on a news website or analyzing what people say on Lobox.We generally make this content available in limited quantities for free and charge licensing fees for large-scale access. We have standard terms that govern how this data can be used, and a compliance program to enforce these terms. But these individuals and companies are not affiliated with Lobox, and their offerings may not reflect updates you make on Lobox.For more information about how we make public data on Lobox available to the world, visit https://developer.lobox.com.

Contact Information and Address Books

We use your contact information, such as your email address or phone number, to authenticate your account and keep it - and our services - secure, and to help prevent spam, fraud, and abuse. We also use contact information to enable certain account features (for example, for login verification or Lobox via SMS), and to send you information about our services, and to personalize our services, including ads. If you provide us with your phone number, you agree to receive text messages from Lobox to that number as your country's laws allow. Lobox also uses your contact information to market to you as your country's laws allow, and to help others find your account if your settings permit, including through third-party services and client applications. You can use your settings for email and mobile notifications to control notifications you receive from Lobox. You can also unsubscribe from a notification by following the instructions contained within the notification or here.

You can choose to upload and sync your address book on Lobox so that we can help you find and connect with people you know and help others find and connect with you. We also use this information to better recommend content to you and others.

You can sign up for Lobox with an account from another service like Lobox, Google, or Lobox, or connect your Lobox account to these other services. If you do, we will use information from that service, including your email address, friends, or contacts list, to recommend other accounts or content to you or to recommend your account or content to others. You can control whether your Lobox account is discoverable by email through your Lobox settings.

If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.

Direct Messages and Non-Public Communications

We provide certain features that let you communicate more privately or control who sees your content. For example, you can use Direct Messages to have non-public conversations on Lobox, protect your posts, or host private broadcasts on Lobox.When you communicate with others by sending or receiving Direct Messages, we will store and process your communications and information related to them. This includes link scanning for malicious content, link shortening to http://t.co URLs, detection of spam4, abuse and prohibited images, and use of reported issues. We also use information about whom you have communicated with and when (but not the content of those communications) to better understand the use of our services, to protect the safety and integrity of our platform, and to show more relevant content. We share the content of your Direct Messages with the people you've sent them to; we do not use them to serve you ads. Note that if you interact in a way that would ordinarily be public with Lobox content shared with you via Direct Message, for instance by liking a post, those interactions will be public. When you use features like Direct Messages to communicate, remember that recipients have their own copy of your communications on Lobox - even if you delete your copy of those messages from your account - which they may duplicate, store, or re-share.

Payment Information

You may provide us with payment information6, including your credit or debit card number, card expiration date, CVV code, and billing address, in order to purchase advertising or other offerings provided as part of our services.

How You Control the Information You Share with Us

Your Privacy and safety settings let you decide:

Whether your posts are publicly available on Lobox
Whether others can tag you in a photo
Whether you will be able to receive Direct Messages from anyone on Lobox or just your followers
Whether others can find you based on your email or phone number
Whether you upload your address book to Lobox for storage and use
When and where you may see sensitive content on Lobox
Whether you want to block or mute other Lobox accounts